Resign or switch back to outsourcing? Overall, the number of employees has shown a steady downward trend, with a reduction of 12,300 employees in three and a half years. Especially in the first half of this year, the total number of employees has decreased by 7,434 employees in just 6 months. Combined with China Mobile’s recruitment policy and resignation situation, the number of employees in the second half of the year is still a net outflow trend, so the net decrease of China Mobile’s employees must exceed 7,500 in the whole year.
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According to the latest data, the total number of employees of China Mobile at the end of 2018, the end of 2019, the end of 2020, and the end of the first half of 2021 were 459,200, 456,200, 454,300, and 446,900, respectively.
Overall, the number of employees has shown a steady downward trend, with a reduction of 12,300 employees in three and a half years. Especially in the first half of this year, the total number of employees has decreased by 7,434 employees in just 6 months.
Combined with China Mobile’s recruitment policy and resignation situation, the number of employees in the second half of the year is still a net outflow trend, so the net decrease of China Mobile’s employees must exceed 7,500 in the whole year.
Some people have concluded before that the number of people leaving China Mobile and even the entire operator industry is also increasing year by year, especially at the grassroots level.
There are many colleagues who leave, and the reasons are nothing more than the third one: lack of money, too many things, and grievances.
1. Less money
The positions of operators can be roughly divided into production department, support department, and back office department.
In terms of work pressure ranking, before 2016: support department > production department > back office department, now: production department > support department > back office department.
In the past, the pressure was mainly concentrated on the construction of the mouth, and the business was made by the demographic dividend. After the completion of 4G construction and the price war of speeding up and lowering fees, the increase in user scale peaked, the increase in traffic did not increase in revenue, the ARPU value declined, and “four-wheel drive” began, and the pressure was concentrated on business ports.
Production department: 2C, 2H marketing department, 2B, 2N government and enterprise department (customer collection department, heavy customer department, VIP customer department, etc.), mainly responsible for revenue indicators. CHBN is China Mobile’s “four-wheel drive”, which refers to the four major markets of individuals, families, enterprises, and emerging markets.
Supporting departments: Strategy Department, Network Development Department, Procurement Department, Construction Department, Network Department, Technology Department, System Department, Customer Service Department, Information Security Department, Internal Audit Department, etc. The names of each province are different, and they are mainly responsible for the construction of infrastructure. Operations and maintenance, as well as work related to the main business, but not directly involved in the operation, belong to the real authority of the operator.
Internal departments: General Department, Discipline Inspection Department, Finance Department, Legal Department, Human Resources Department, Party and Mass Department, Logistics Department, Trade Union and other central state-owned enterprises standard configuration. Some departments such as the finance department are also under pressure, but they are not as long-term as the production department.
Since the income is only linked to the position, the front-line business departments will have more commission income in the name of piece-rate income, large order incentives, and access to sharing. However, due to the limitations of the central enterprise system, it is better than nothing. The following table shows the annual income (including year-end bonus) of the grassroots employees of a provincial company headquarters in 2018:
low income? Not much in absolute terms. However, this income can be worthy of the gold content of the job.
Because most of the operator’s work has no technical content, it can be done by junior college students or even technical secondary school students (in fact, many leaders are technical secondary school students). Why do people think the income is low? Because the threshold is high. Students from 985 and 211 come in, and after two years of income, they can be thrown away by students who work in market-oriented companies.
Two, many things
Everything is based on KPIs. In a bloody market, the management department is to ensure the compliance of business development, and the second is to reflect its own sense of existence. It is crazy to lower indicators at the grassroots level, and the assessment indicators at the district and county level can reach 200 at most. indivual.
In the end, there are two situations:
1. Meaningless prescribed actions
2. Endless material
Every day I want to be an industry informatization expert around my customers, and use 5G+AICDE to empower the industry. In fact, my understanding of the informatization difficulties of other industries is only superficial. to understand.
It seems that it has done informatization service projects for thousands of industries. In fact, it is basically a variety of packaging for voice, SMS, and dedicated lines, as well as the resale of various standard informatization products.
The product is not good and the income index is heavy, what should I do? Press it. “The pressure must be passed on”, “There is no product that cannot be sold, only people who cannot sell the product.”
Frankly speaking, operators have put a lot of effort into marketing. Every year, they spend a lot of money to invite consultants and technical experts to hold various training meetings, training battles, and training camps.
It’s hard to say whether it has any effect on performance growth, but at least it has accumulated a large amount of materials for writing materials, forming a so-called “ideological product”, which is similar to the situation of banking, insurance and other business departments.
Basic account managers have various door-to-door check-in, take photos and send groups, daily and weekly progress reports, six-step sales method, one group, one plan, one group, one radar, and one group, one file.
Then there are endless reporting materials. In the final analysis, there is one reason: operators need to undertake the government task of solving employment for local governments, resulting in bloated institutions. As an employee, if you want to climb up, you must show a sense of existence in front of the leader through reports at various levels.
Three, heart grievance
To borrow a sentence from Gao Zan: “What China Mobile lacks most now is respect for labor.”
Many leaders are still immersed in the illusion of the past glory, believing that the glory 20 years ago was due to their own abilities rather than demographic dividends and administrative monopoly. The actual ability does not match. Most of them are on paper, curled up in the company gate, dare not go out to face customers, and attribute development problems to employees.
Therefore, if these three types of problems are not substantively resolved, if things go on like this, there will be resistance and negativity in the hearts of employees, and resignation will be a matter of time.
The above are all from the Internet. In reality, a middle-level friend of mobile told me: the above is actually nonsense. It is said that the real situation is said, possible, maybe, that many places were turned positive in the early stage, and this year, a batch of them have been transferred back to outsourcing! The real situation cannot be tested.